1. Introduction
This Privacy Policy applies to the Kusum House website and to personal information that visitors voluntarily provide while making an enquiry, requesting assistance, following an external link or contacting Kusum House through the communication channels shown on this website.
“Kusum House”, “we”, “our” and “us” refer to the Kusum House clothing and apparel business. “You” and “visitor” refer to a person who visits the website or communicates with us.
2. Information we may collect
Depending on how you interact with us, we may receive the following information:
- Your first and last name.
- Your phone number and, when provided, email address.
- The collection or product category you are interested in.
- Your preferred Kusum House branch.
- The content of your enquiry, feedback or other message.
- Communication history when you contact us through phone, WhatsApp, SMS, RCS, email, Instagram, Facebook or another service.
- Basic technical information that may be generated by your browser or hosting provider, such as IP address, device type, browser type, pages viewed and approximate timestamps.
Information submitted through forms
The website form asks only for information reasonably required to understand and respond to an enquiry. Required fields are marked. Optional information may be left blank.
3. How we use personal information
We may use information shared with us to:
- Respond to enquiries and provide requested assistance.
- Share collection, availability, branch or store-related information.
- Contact you using the channels you authorised in the consent statement.
- Arrange follow-up communication about your enquiry.
- Maintain basic records of business communications where reasonably necessary.
- Protect the website and our communication channels from abuse, fraud or security threats.
- Improve website content and customer service.
- Comply with applicable legal or regulatory requirements.
Kusum House does not sell personal information.
4. Phone, WhatsApp, email, SMS and RCS communications
When you submit an enquiry and accept the consent checkbox, you authorise Kusum House to contact you regarding that enquiry by phone, email, SMS, WhatsApp or RCS. The channel used may depend on the contact details supplied and the nature of your request.
Submitting an enquiry does not automatically subscribe you to unrelated promotional messages. Any future marketing communication should be based on appropriate consent and should provide a reasonable way to opt out.
You may withdraw your permission for non-essential communication by telling the Kusum House representative who contacts you or by calling +91 82786 92242. Withdrawal does not affect processing already completed before the request was received.
6. Third-party services and external links
The website includes links to third-party platforms, including WhatsApp, Instagram, Facebook, Google Business Profile and Google Maps. When you select one of these links, you leave the Kusum House website and your interaction is governed by the privacy policy and terms of the relevant platform.
Kusum House does not control how these external services process information. Review their privacy information before sharing personal data through them.
If a form-processing service, analytics provider, hosting platform, email service or other website tool is connected in the future, its name, purpose and relevant privacy details should be added to this policy.
8. Data retention and security
Personal information should be retained only for as long as reasonably necessary to respond to your enquiry, manage related communication, maintain essential business records, resolve disputes and meet legal obligations.
We aim to use reasonable organisational and technical safeguards appropriate to the nature of the information. However, no internet transmission, messaging platform or storage system can be guaranteed to be completely secure. Avoid sending highly sensitive financial, identification or medical information through an ordinary website enquiry.
9. Children’s privacy
Kusum House sells children’s clothing, but this website is intended for adults, parents and guardians. It is not designed to collect personal information directly from children. A parent or guardian should submit enquiries relating to kids’ wear.
If you believe a child has submitted personal information without suitable permission, contact us so the matter can be reviewed.
10. Your rights and choices
Subject to applicable law and reasonable verification, you may request that Kusum House:
- Confirm whether information about you is being held.
- Correct inaccurate or incomplete information.
- Delete information that is no longer required, where no legal reason requires its retention.
- Stop using your contact details for non-essential promotional communication.
- Explain how information submitted through a particular enquiry was used.
To protect your information, we may ask for reasonable verification before acting on a request.
11. Changes to this Privacy Policy
This policy may be updated when website features, communication tools, legal requirements or business practices change. The updated version will be published on this page with a revised “Last updated” date. Material changes should be communicated where appropriate.
12. Contact Kusum House
For privacy questions, correction or deletion requests, or communication preferences, contact Kusum House using:
- Phone: +91 82786 92242
- WhatsApp: +91 82786 92242
- Contact page: Send an enquiry
Do not add an email address to this policy until an official and monitored Kusum House email address has been provided.